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| Retailers Getting Serious About Web Kiosks |
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posted by Tony on Friday August 10, @09:12AM
from the punch-and-run dept.
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This article in Computerworld talks about how retailers such as Kmart and Barnes & Noble are investing heavily in web-attached kiosks to "save the sale", i.e. allow customers to buy merchandise that may not be in stock at stores. The article says that NCR, a leading manufacturer of kiosks, saw a tenfold increase in its Web kiosk business last year. While retailers have been experimenting with kiosks for nearly 10 years, the hardware, software and networks have been too fragile for them to be really useful until now. Now that hardware and software has become more rugged, and the web is making it easier to update the kiosk content, retailers are getting serious about using the technology.
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